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What is a ticket broker?
A ticket broker buys tickets from wholesalers and other sources, and resells them at increased prices that reflect the costs of obtaining premium seating. While many people compare ticket brokers to ticket scalpers, there are drastic differences between the two. Ticket brokers guarantee ticket legitimacy, strive to maintain good customer relationships and maintain an office with regular business hours. The most reputable ticket brokers are licensed, have positive records with the Better Business Bureau, and are members of the NATB (National Association of Ticket Brokers).
Why do ticket brokers sell tickets for more than face value?
The amount that ticket brokers charge over face value reflects the cost of obtaining premium seating. Ticket brokers often obtain their tickets from various wholesalers and season ticket holders, and are forced to pay well over face value.
What happens if event doesn't take place (e.g. 7th game of World Series)?
If your event does not take place, you will need to contact us so we can arrange for the tickets to be returned to our office. When the tickets are received by our office, we will issue a full refund minus the shipping and order processing fees. Please contact us in such situations so that we can make proper arrangements.
What happens if a game or concert is cancelled?
We will refund the face value of the tickets ONLY IF THE CONCERT IS NOT RESCHEDULED. Since we also pay more than face (like you do), we can only get back face value on the tickets when it is cancelled. So, we opt to give all of that refund (of face value) to you. IF THE CONCERT IS RESCHEDULED, WE CANNOT RECEIVE OUR MONEY BACK; THEREFORE, WE CANNOT REFUND YOU.
We will even refund you the face value when you purchase tickets from us for less than face value, which does occur (we charge the market value and sometimes the market value is below face).
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